Surgical Office Connectivity

Tech-enabled services to streamline workflows and improve surgical outcomes

Clinical Operations

Our Medtel Care Team is with you and your team every step of the way, from pre-implementation consulting through install and upgrades of your surgical optimization service. Your dedicated Care Team serves as your single point of contact with accountability for your success. Our Care Team is paired with dedicated solution engineers to work together, detailing and executing defined project goals, scope, and timelines.

Medical care team using surgery scheduling app
Artwork depicting users reviewing surgical analytics

Solution Engineers

Our solution engineers are technology and implementation experts.  Each customer has a dedicated solution engineer who works with the Care Team on their surgery management service — from the technical design stage all the way through install and beyond go-live.

Coding and Terminology

Medtel collects and advises on codes that align to your care and coding standards. Your practice’s codes are presented in a structured, searchable manner to support proper analysis before and after surgery.

Artwork depicting surgery scheduling app
Graphic depicting patient scheduling software

Support

The Medtel Care Team provides timely support through multiple communication channels including phone calls, email, and live chat to ensure an easy, enjoyable customer experience. We value our customers’ needs and take feedback seriously. From tech support to questions about our surgical software products, Medtel is never more than a phone call away.

With you every step of the way

Medtel is dedicated to supporting our customers.  We guide your teams through implementation, training, and go-live.  You have direct communication with our Medtel Care Team at all times for continued support.

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