Surgical Office Connectivity
Tech-enabled services to streamline workflows and improve surgical outcomes
Clinical Operations
Our Medtel Care Team is with you and your team every step of the way, from pre-implementation consulting through install and upgrades of your surgical optimization service. Your dedicated Care Team serves as your single point of contact with accountability for your success. Our Care Team is paired with dedicated solution engineers to work together, detailing and executing defined project goals, scope, and timelines.
Solution Engineers
Our solution engineers are technology and implementation experts. Each customer has a dedicated solution engineer who works with the Care Team on their surgery management service — from the technical design stage all the way through install and beyond go-live.
Coding and Terminology
Medtel collects and advises on codes that align to your care and coding standards. Your practice’s codes are presented in a structured, searchable manner to support proper analysis before and after surgery.
Support
The Medtel Care Team provides timely support through multiple communication channels including phone calls, email, and live chat to ensure an easy, enjoyable customer experience. We value our customers’ needs and take feedback seriously. From tech support to questions about our surgical software products, Medtel is never more than a phone call away.
With you every step of the way
Medtel is dedicated to supporting our customers. We guide your teams through implementation, training, and go-live. You have direct communication with our Medtel Care Team at all times for continued support.
View our testimonials