Our services

Delivering innovative software solutions that improve surgical care delivery and enrich the patient and provider experience.

Clinical Operations

Our clinical managers are with you and your team every step of the way, from pre-implementation consulting through install and up-grades. Your dedicated project manager serves as your single point of contact with accountability for your success. Our clinical managers are paired with dedicated solution engineers to work together, detailing and executing defined project goals, scope, and timelines.

Solution Engineers

Our solution engineers are technology and implementation experts.  Each customer has a dedicated solution engineer, who works with a senior project manager from the technical design stage all the way through install and beyond go-live.

Coding and Terminology

Medtel collects and advises on codes that align to your care and coding standards. Your codes are presented in a structured, searchable manner to support proper analysis before and after surgery.

Support

The Medtel Care Team provides timely support through multiple communication channels including phone calls, email, and live chat to ensure an easy, enjoyable customer experience. We value our customers’ needs and take feedback seriously. From tech support to questions about our products, Medtel is never more than a phone call away.

With you every step of the way

Medtel is dedicated to supporting our customers.  We guide your teams through implementation, training, and go-live.  You have direct communication with our Medtel Care Team at all times for continued support.

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